Corso San Gottardo 5
Tel. +39 02 89451008
Opening hours: Monday-Saturday, 10:00am-7:30pm
Fastweb customer service (24/7): 192 193
If you are in private accommodation and are looking for an Internet provider in Milan, Fastweb is one of your options. First of all, you should know that in order to get a contract with Fastweb (or any other Internet provider) you have to bring these documents:
- Codice fiscale
- ID card/Passport
- an Italian bank account number(you will have to write down IBAN of your credit card)
Before signing a contract you should know which Internet plan you would like to have in your apartment. Check the Fastweb website for special offers.
Once the contract is signed, you will have to wait until you get a message with your login name and password. Then you login to your Fastweb page and confirm your request for the Internet connection.
After the confirmation, you will have to wait for a call from Fastweb technicians who will tell you when they will come to your place. It’s very important to answer the call as otherwise they may only call you back in 2-4 days.
Finally, technicians come to your place with a router.
- The contract fee is 30 euros, which will be split up into 12 payments.
- The cancellation of the contract costs around 50 euros.
- The internet bill will be automatically paid every 2 months. You will be able to check the electronic version of the bill through your Fastweb account. Also, you should receive a paper version of the bill every 2 months.
- In order to end the contract, you have to send a formal letter to the main office of Fastweb. It takes one month for Fastweb to cut off the Internet access, so be aware that you should send the letter one month in advance.
- Furthermore, it can sometimes takes a lot of time for the technicians to call you (it took 7 weeks for me). In this case, it is best go to the Fastweb office and get on the workers nerves. Don’t be afraid of being annoying. Sometimes being a pain in the neck helps to get what you want in Italy.
Dongles, called a chiavetta in Italian, are also another way of getting Internet. Most of the phone companies will offer various contracts for these. Dongles are generally thought of as the second-best solution. In general they are, but they are getting better all the time.
The advantage is that you can take your laptop anywhere and, providing there is coverage, have Internet. The downside is that they heavily depend on coverage and signal strength. The risk with this is that you will only be able to test the Internet reception at your place after the purchase. Another downside is the purchase price. Most companies ask you to purchase it yourself (not cheap) or ask that you sign a long-term contract.
A list of the closest shops that offer dongles near Bocconi:
Viale Bligny 2
Tel: +39 02 36593183
Opening hours: Monday-Friday, 10:00am-7:00pm
Corso San Gottardo 5
Tel: +39 02 58108154
Opening hours: Monday-Saturday, 9:30am-7:30pm; Sunday, 11:00am-7:30pm
Viale Bligny 16
Tel: +39 02 39469324
Opening hours: Monday-Saturday, 9:00am-12:00pm, 3:00pm-7pm
Viale Bligny 26
Tel. +39 02 58432044
Opening hours: Monday-Saturday, 9:30am-7:30pm